Communicating to Build Productive Relationships — Part Two
Part Two is two-and-a-half days, divided into five half-day blocks. As with Part One, if your program starts Monday morning, it will end by lunchtime on Wednesday. If your program starts on Wednesday afternoon, it will conclude at the end of the day on Friday.
Discuss your experiences since Part One, current challenges and Part Two goals.
You practice listening effectively, drawing out information, and helping a colleague to solve a problem.
We reinforce the preparation tools provided in Part One and introduce additional ones to help you structure your ideas. You apply these tools to the material you brought to practice.
Conduct a meeting
You role-play the meeting you prepared earlier in order to increase listener engagement and reinforce delivery skills. We make your first video.
You review the video of your meeting privately with a coach.
We build on the ideas introduced in Part One for engaging people and motivating them to think and act differently. You prepare and role-play a third situation — a meeting where you expect people to resist because they do not understand the issue being discussed, they have decided there are different reasons for or solutions to a problem, or there is not consensus about the importance, urgency or risks involved. We make your second video.
You role-play a collaborative discussion of a business problem. Instead of handing the group the solution, you bring together the skills for active listening, meetings, and overcoming resistance to get the group to solve the problem. We make your third video.
You review the video of your conference call privately with a coach.
Communicating on short notice
With little or no preparation time, you create executive summaries and respond to questions on two or three different subjects. This exercise reinforces how all the skills developed can be applied to daily interactions.
Commit to a plan
You identify a few meetings over the next couple of weeks and plan the skills you will apply in each one to increase your chances of success.