Communicating to Build Productive Relationships



Part Two

During Part Two you will reinforce the skills you built in Part One and gain additional skills to listen actively, deal with complex topics and resistance, foster collaboration, and handle spontaneous communication situations.

Part Two is two-and-a-half days, divided into five half-day blocks. If your program starts on Sunday morning, it will end on Tuesday at noon. If your program starts Tuesday afternoon, it will end on Thursday afternoon.

First half-day


Discuss your experiences since Part One, current challenges and Part Two goals.


Active listening

You practice listening effectively, drawing out information, and helping a colleague to solve a problem.


Advanced preparation

We reinforce the preparation tools provided in Part One and introduce additional ones to help you structure your ideas. You apply these tools to the material you brought to practice.


Second half-day

Conduct a meeting

You role-play the meeting you prepared earlier, in order to increase listener engagement and reinforce delivery skills. We make your first video.


One-to-one coaching

You review the video of your first meeting privately with a coach.


Third half-day

Handle resistance

We build on the ideas introduced in Part One for engaging people and motivating them to think and act differently. You prepare and role-play a second meeting, one where you expect people to resist because they do not understand the issue being discussed, they have decided there are different reasons for — or solutions to — a problem, or there is not consensus about the importance, urgency or risks involved. We make your second video.


One-to-one coaching

You review the video of your second meeting privately with a coach.


Fourth half-day


You role-play a collaborative discussion of a business problem. Instead of handing the group the solution, you bring together the skills for active listening, meetings, and overcoming resistance to get the group to solve the problem. We make your third video.


One-to-one coaching

You review the video of your collaborative discussion privately with a coach.


Fifth half-day

Communicating on short notice

With little or no preparation time, you create executive summaries and respond to questions on two or three different subjects. This exercise reinforces how all the skills developed can be applied to daily interactions.


Commit to a plan

You identify a few meetings over the next couple of weeks and plan the skills you will apply in each one to increase your chances of success.



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