Communication Skills Workshop

for Starbucks


This workshop is 1.5 days, divided into three half-days (4.5 hours each). If your workshop starts in the morning, you will do the first and second half-days one day and the third one the next day. If your workshop starts in the afternoon, you will do the first half-day one day and the second and third ones the next day.

First half-day


Discuss the challenging communication situations you face and link the agenda to them.


Set goals

You set personal goals within our intellectual, emotional, and physical communication skills framework. We create a benchmark video of you. Together, we begin the process of giving and receiving feedback.


Increase presence

You practice telling a brief story — expanding your use of eye contact, voice and body language — to increase your presence, confidence and impact. We make a second video of you.


One-to-one coaching

You review the video from your first two sessions privately with a coach.


Listener-focused preparation

You use our preparation tools to work on the first meeting or presentation you plan to practice.  You analyze your listeners and then create an outline with a compelling opening, clear messages and an action-oriented close.


Second half-day

Visual aids

Discuss how visuals support messages, where they get in the way, and how to use them well.


Engaging presentations

You present a ten-minute version of the material you prepared earlier in the day. You practice and receive feedback on your ability to be persuasive and engaging. We make a third video of you.


One-to-one coaching

You review the video of your presentation privately with a coach.


Third half-day

Executive summaries

You practice a second situation — an upcoming meeting, one-to-one or conference call. You deliver a two-to-three minute executive summary, without visuals, to strengthen your ability to get across your messages concisely.


Answer questions

You practice answering questions and responding to challenges on your executive summary — with credibility, confidence and empathy. We make a fourth video.


Commit to a plan

You identify a few meetings over the next couple of weeks and plan the skills you will apply in each one to increase your chances of success.


One-to-one coaching

You review the video of your executive summary and responses privately with a coach.



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