Communicating to Build Productive Relationships

Part One

Day One

Prepare and deliver a compelling message


Discuss the challenging communication situations and relationships you face and link the agenda to them.


Set goals

You set personal goals within our intellectual, emotional, and physical communication skills framework. We create a benchmark video of you. Together, we begin the process of giving and receiving feedback.


Increase presence

You practice telling a brief story — expanding your use of eye contact, voice and body language — to increase your presence, confidence and impact. We make a second video of you.


One-to-one coaching

You review the video from your first two sessions privately with a coach.


Listener-focused preparation

You use our preparation tools to work on the first meeting or presentation you plan to practice.  You analyze your listeners and then create an outline with a compelling opening, clear messages and an action-oriented close.


Visual aids

Discuss how visuals support messages, where they get in the way, and how to use them well.


Engaging presentations

You present a ten-minute version of the material you prepared earlier in the day. You practice and receive feedback on your ability to be persuasive and engaging. We make a third video of you.


One-to-one coaching

You review the video of your presentation privately with a coach.


Day Two

Get across a concise story, answer questions, and adapt skills to different environments

Executive summaries

You practice delivering your material from Day One as a two-to-three-minute executive summary, without visuals, to strengthen your ability to be concise and get across a memorable message.


Answer questions

You practice answering questions and responding to challenges on your executive summary — with credibility, confidence and empathy. We make a fourth video.


One-to-one coaching

You review the video of your executive summary and responses privately with a coach.


Lead meetings

You role-play a second situation — usually a meeting or conference call that will happen soon. You build your skills further, adapt them to a different environment and walk away with specific ideas that will contribute to the success of that situation and build your relationships.


Day Three

Motivate people to think differently, handle resistance, and communicate spontaneously


Handle resistance

We provide ideas for engaging people and motivating them to think and act differently. You prepare and role-play a third situation — a meeting where you expect people to resist because they do not understand the issue being discussed, they have decided there are different reasons for or solutions to a problem, or there is not consensus about the importance, urgency or risks involved.


Communicating on short notice

With little preparation time, you create executive summaries and respond to questions on two or three different work-related subjects. You will see how all the skills developed can be applied to these spontaneous situations.


Commit to a plan

You identify a few meetings over the next couple of weeks and plan the skills you will apply in each one to increase your chances of success.


Part Two

After 2-4 months of workplace application, Part Two will reinforce the skills you gain in Part One and add new skills to further enhance your working relationships.



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