Communicating Effectively

Day One

Get a message across effectively and influence people to take action on it


Discuss the challenging communication situations you face and link the agenda to them.


Set goals

You set personal goals within our intellectual, emotional, and physical communication skills framework. We create a benchmark video of you. Together, we begin the process of giving and receiving feedback.


Increase presence

You practice telling a brief story — expanding your use of eye contact, voice and body language — to increase your presence, confidence and impact. We make a second video of you.


One-to-one coaching

You review the video from your first two sessions privately with a coach.


Listener-focused preparation

You use our preparation tools to work on the first meeting or presentation you plan to practice.  You analyze your listeners and then create an outline with a compelling opening, clear messages and an action-oriented close.


Visual aids

Discuss how visuals support messages, where they get in the way, and how to use them well.


Engaging presentations

You present a ten-minute version of the material you prepared earlier in the day. You practice and receive feedback on your ability to be persuasive and engaging. We make a third video of you.


One-to-one coaching

You review the video of your presentation privately with a coach.


Day Two

Engage people in the big picture, listen, and interact effectively

Executive summaries

You practice delivering your material from Day One as a two-to-three-minute executive summary, without visuals, to strengthen your ability to be concise and get across a memorable message.


Answer questions

You practice answering questions and responding to challenges on your executive summary — with credibility, confidence and empathy. We make a fourth video.


One-to-one coaching

You review the video of your executive summary and responses privately with a coach.


Active listening

You practice listening effectively, drawing out information, and helping a colleague to solve a problem.


Crucial conversations

You role-play a one-to-one or small group discussion. This can be a conversation about feedback, performance, targets, a new or off-track project, or other scenario where an authentic dialogue is critical to influence behavior, gain commitment and motivate action.


Commit to a plan

You identify a few meetings over the next couple of weeks and plan the skills you will apply in each one to increase your chances of success.



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