Building Advanced Communication Skills — a follow-up program for Starbucks

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This three-day program builds on your experience in the Communication Skills Workshop and adds skills to:

  • Motivate people to think and act differently
  • Handle resistance — both active and passive
  • Listen actively
  • Lead collaborative meetings
  • Structure complex and controversial material into clear and compelling storylines
  • Communicate on short notice
 

Day One

Opening

Discuss your experiences using the skills you developed in the Communication Skills Workshop — what worked, what didn't, and what would you like to do differently in the future? We will help you connect the challenging communication situations you are facing now to the agenda for the three days.

 

Active listening

You practice listening effectively, drawing out information, and helping a colleague to solve a problem.

 

Advanced preparation

We reinforce the preparation tools provided in the Communication Skills Workshop and introduce additional ones to help you structure your ideas. You apply these tools to the material you brought to practice.

 

Conduct a meeting

You role-play the meeting you prepared earlier, in order to increase listener engagement and reinforce delivery and interaction skills. We make your first video.

 

One-to-one coaching

You review the video of your meeting privately with a coach.

 

Day Two

Compelling storylines

We introduce a way to outline communications visually, which encourages creativity and tests whether the storyline is clear, persuasive, and compelling. You create a visual outline of the second meeting you have brought in to practice — one where you expect people to resist because they:

  • Do not understand the issue being discussed
  • Have decided there are different reasons for — or solutions to — a problem
  • Have not reached consensus about the importance, urgency or risks involved
 

Motivating people and handling resistance

We introduce a framework for motivating people to think and act differently. You role-play the meeting you visually outlined earlier in the day. We make your second video.

 

One-to-one coaching

You review the video of your second meeting privately with a coach.

 

Day Three

Collaboration

You role-play a collaborative discussion of a business problem. Instead of handing the group the solution, you bring together the skills for active listening, meetings, and overcoming resistance to get the group to solve the problem. We make your third video.

 

One-to-one coaching

You review the video of your third meeting privately with a coach.

 

With little or no preparation time, you create executive summaries and respond to questions on two or three different subjects. This exercise reinforces how all the skills developed can be applied to daily interactions.

Communicating on short notice

 

You identify a few meetings over the next couple of weeks and plan the skills you will apply in each one to increase your chances of success.

Commit to a plan

 

Questions?

Email us goals@mcalinden.com or call us +1 212 986 4950

About us

Visit our main website McAlinden Associates