Building Advanced Communication Skills
a follow-up program for Starbucks
This three-day program builds on your experience in the Communication Skills Workshop and adds skills to:
Motivate people to think and act differently
Handle resistance — both active and passive
Lead collaborative meetings
Structure complex and controversial material into clear and compelling storylines
Communicate on short notice
Discuss your experiences using the skills you developed in the Communication Skills Workshop — what worked, what didn't, and what would you like to do differently in the future? We will help you connect the challenging communication situations you are facing now to the agenda for the three days.
We reinforce the preparation tools provided in the Communication Skills Workshop and introduce additional ones to help you structure your ideas. You apply these tools to the material you brought to practice.
Conduct a meeting
You role-play the meeting you prepared earlier, in order to increase listener engagement and reinforce delivery and interaction skills. We make your first video.
You review the video of your meeting privately with a coach.
You practice listening effectively, drawing out information, and helping a colleague to solve a problem.
We introduce a way to outline communications visually, which encourages creativity and tests whether the storyline is clear, persuasive, and compelling. You create a visual outline of the second meeting you have brought in to practice — one where you expect people to resist because they:
Do not understand the issue being discussed
Have decided there are different reasons for — or solutions to — a problem
Have not reached consensus about the importance, urgency or risks involved
Motivating people and handling resistance
We introduce a framework for motivating people to think and act differently. You role-play the meeting you visually outlined earlier in the day. We make your second video.
You review the video of your second meeting privately with a coach.
You role-play a collaborative discussion of a business problem. Instead of handing the group the solution, you bring together the skills for active listening, meetings, and overcoming resistance to get the group to solve the problem. We make your third video.
You review the video of your third meeting privately with a coach.
With little or no preparation time, you create executive summaries and respond to questions on two or three different subjects. This exercise reinforces how all the skills developed can be applied to daily interactions.
Communicating on short notice
You identify a few meetings over the next couple of weeks and plan the skills you will apply in each one to increase your chances of success.